Our Terms & Conditions

On The Road Tuition

On the Road tuition is only available to persons who meet the following criteria:

(1) Aged 17 and over (16 and over if disabled); and
(2) Who hold a valid UK provisional driving licence (“Licence”); and
(3) Who are legally entitled to drive in the UK.

Your responsibilities.

(1) If you take on the road lessons, it is your responsibility to ensure that you have the appropriate license, this must be presented to your instructor prior to the commencement of your tuition.

(2) Your instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have agreed to or booked, without liability, if you fail to provide him/her with the licence prior to your
first lesson.

(3) Your driving tuition is governed by a contract between you and your instructor. Accordingly, you and your instructor are responsible for arranging the date, time, pick-up location and duration of your lessons.

(4)You will treat your instructor with respect and follow your instructors's reasonable instructions,particularly with regard to matters affecting your health and safety.

Your Instructor will

(1) Provide you with driving tuition at the hourly rate communicated to you from time to time.

(2) Recommend what are, in their opinion, the most appropriate training methods and aids to help you study for your theory and hazzard perception
test.

(3) Design a course of lessons to match your specific driving and learning needs from your first lesson through to your practical test.

(4) Provide you with on-road lessons which will last two hours or such other duration as you and your instructor will agree in advance.

(5) Provide a presentable, modern, properly maintained and dual controlled car for each lesson.

(6) Recommend, where appropriate, advanced courses to help you develop your skills for: motorway driving, driving in extreme weather conditions
and the Pass Plus.

(7) Give you relevant feedback during your lesson.

(8) Monitor your progress, advise and recommend what is, in their opinion, the appropriate time to book a mock practical test and once it has been
agreed between you both, apply for your practical driving test and where
required, they will advise whether it should be subsequently rescheduled.

(9) Provide training on a one-to-one basis with no other learner in the car.

(10) Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of your lesson.

(11) At all times conduct themselves in a professional manner including:

i. being courteous and considerate to you
ii. avoiding physical contact except in an emergency
iii. not smoking during your lessons
iv. restricting mobile phone use to emergencies or for your benefit.

(12) Reserve the right to cancel a lesson or finish a lesson early on grounds of road safety.

(13) Not discriminate against you and will always abide by the law.

(14) Endeavour to be on time at the agreed pick-up point and be available for the full duration of the lesson booking, subject to any circumstances beyond their control.

(15) Endeavour to give you two working days notice (excluding Bank Holidays) should a lesson need to be rescheduled.

(16) Respond professionally to any worries or issues that you may have and try to resolve them to your satisfaction.

Lesson Cancellation Policy

(1)You must give your Instructor at least two working days notice(excluding Saturdays, Sundays and Bank Holidays if you wish to cancel or
rearrange a driving lesson, otherwise you will be liable to pay 100% of the lesson fee.

(2) Where you have pre-paid for any lesson but fail to attend or provide the Minimum Notice to cancel or rearrange the lesson, it will be counted
as lesson taken for the purposes of the lesson cancellation policy and you
will be liable for the lesson fee.

(3)You will not be able to sell or transfer any driving lessons which you have pre paid for to any third party, without our written permission.

Insurance

If You are taking On the Road driving lessons, your Instructor will carry the appropriate motor insurance, should you be involved in a collision as a learner driver whilst in control of driving the instructor’s tuition vehicle.

Price Changes.

We reserve the right to change the prices of our off road tuition at any time.

Non-Block Booked Tuition

The price of lessons that have not been pre-paid (as part of a block booking consisting of a minimum 10 hours worth of tuition time (“Block Booking”) may be changed at any time. You will receive prior notice of any price increases.

Block Booked Tuition
The cost of Block Booked tuition is based on the lesson price in force at the time that the booking is made and will be honoured for a period of 6 months from the date of the booking. If You fail to use a minimum of 50% of
your Block Booked tuition within the first 6 months of the booking date, We reserve the right to increase the price of any unused tuition time.

Payment
You must pay for your lesson(s) in advance using the following methods:

(1)Payment via cheque allowing time for funds to clear prior to commencement of lesson

(2)Payment via cash made to your instructor.

We accept no responsibility or liability for any payments however made, being lost, delayed, missappropriated, rejected, tampered with, being short of the required amount or any overpayment on your part. It is your responsibility to ensure that you have sufficient funds to make all payments to us, and to ensure that you have paid us the correct amount.

Refunds

(1)You are entitled to cancel your on road driving tuition up to 7 days following the booking date.

If You have not taken any lesson(s) within the first 7 days of the Booking Date
You will be entitled to a full refund of any amounts paid, subject to deduction of the refund charge.

(2)If You have taken lesson(s) within the first 7 days, and you wish to cancel you will not be eligible for a refund on lesson(s) taken.

(3)No refund is payable where a period of 12 months has elapsed since your last lesson.

(4)If You are entitled to any refund, you will be required to pay an administration charge of £10.

Limitation of Liability

We do not guarantee to provide or procure the provision of any of the services referred to in these conditions if we are prevented from doing so in circumstances beyond our reasonable control, including without limitation, the activities of civil goverment authorities, third party industrial disputes, internal industrial disputes where We have taken the reasonable steps to prevent the effects of such action on any of the services set out in these conditions but have been unable to do so; acts
of God, or severe weather conditions we reserve the right to make reasonable changes to the services referred to in these conditions and to these conditions for any reason we deem necessary.


Where We do make any such changes, We will give you reasonable notice of the changes. If as a direct result of such changes the services we provide to you are substantially varied to your detriment, and where we are satisfied of the same, You may cancel Your agreement with us.

Complaints

Complaints should be adressed in the first instance to your instructor.

Should you feel that this has not been resolved to your satisfaction please contact rob@lessons4less.co.uk


In the unlikely event that the issue was not resolved to your satisfaction you may consider the following;

The Register of Approved Driving Instructors will be prepared to offer advice in an attempt to resolve a dispute.

As a last resort the Register will consider setting up a panel to advise on a dispute. The panel would contain at least one representative from the industries Association who are endorsing this code and suitable persons independent of the driver training industry. Where contractual matters are at the basis of a complaint it may be a matter for the Small Claims Court or other statutory body such as a local authority Trading Standards Department.

Details of the panel and procedures can be obtained from The Register, Driving Standards Agency, Stanley House, 56 Talbot Street, Nottingham, NG1 5GU

Further Information
Please contact the ADI Register at Driving Standards Agency, Nottingham on 0115 901 2500